luluworstcustomerservicelemon

Let's start with the positive.

#1. It's not raining out
#2. My lululemon Scuba hoodie came via fedex today.

Two Christmas' ago Eric bought me a lululemon Scuba hoodie. I loved it. It was thick, warm, and the hood was amazing. It has thumb holes, which are good for "running" and keeping my wrists warm, but not so good after wearing it ALL the time. Everything is OK with that hoodie besides the cuffs around the hands. They're torn to shreads. I decided I needed a new one anyway since i don't have that many hoodies to wear.

So I head on up to Market Mall. GREAT. It's a Tuesday evening, the mall is decently dead but of course lulu has a fair amount of customers. I walk in, there's a young woman standing in the entrance way "greeting" people. I say "greeting" because she ignored me and avoided eye contact. I stopped near the entrance to the store and surveyed the layout, trying to locate the hoodies. I didn't see them so I decided to do a loop of the store. I headed right first, towards the back. I think I saw 2-3 employee's but I can't be too certain, they're hard to spot. (funny side note.. I once was mistaken as a lulu employee... me.. out of all people...)  So at this point, being at the back of the store, I may or may not have seen up to 4 employees. None of them said hi, none of them looked at me. All of them (minus the female at the front) kept folding and organizing with their heads down.

Alas! I found the scuba hoodies. I notice there's the color I wanted. A dark gray, and also a purple as a back up. I look at both of them... size 2. I look at all the rest of the colors.... size 2. There had to have been at least 40 hoodies on that table, i looked at EVERY ONE of them. All of them were size 2. I've Destroyed the display. I walk over to the girl at the front (she's the closest and i KNOW she works there) and I asked her if there were any other sizes in the scuba hoodies. "No, they're finished for the summer. They won't come back till winter"

Wow...... Do you know what would have been great shitty lululemon employee? If you would have said "hi" then I would have asked you where the hoodies were and you would have told me.. and maybe just maybe ask what i was looking for... "oh well lululemon employee... i'm looking for a size 8 scuba hoodie" and then she would have told me they were out and offered to call a different location and then when that doesn't work, suggest I go online.  HOLY CUSTOMER SERVICE BATMAN.

Instead I got really pissed off.. went to a different store (where they spoke to me as soon as I walked in and helped me find stuff) and spent buckets of money. If I would have found another hoodie, I wouldn't have given lululemon a second chance. But  I didn't. So I went home, went online and ordered a size 8 black scuba hoodie. It just arrived today. I love it. I hate Market Mall's awful customer service. I went into ... maybe 10 other stores after and only 2 of them had an employee who said anything to me when I walked it. Like - i get it if you're super busy. But it was Tuesday effing night.... the mall was dead man. *sigh* lesson learned... order online, the customer service is MUCH better.